Terms and Conditions of Use

Welcome to Pixen Marketing. We provide professional digital services and access to our proprietary software-as-a-service (SaaS) platform, PixenPro (available at www.pixenmarketing.com).

By subscribing to, accessing, or using PixenPro, you (the "Client") agree to be legally bound by these terms. These terms constitute a binding agreement between the Client and Pixen Marketing.

1. Service Description & Infrastructure

Pixen Marketing grants the Client access to PixenPro, an all-in-one marketing automation and CRM platform.

• Software Model: PixenPro is provided as a Software-as-a-Service (SaaS).
• Infrastructure Disclosure: The Client acknowledges that Pixen Marketing utilizes enterprise-grade cloud infrastructure (specifically the GoHighLevel architecture) to power PixenPro.
• Relationship: While the underlying technology is third-party, the Client's contractual, billing, and technical support relationship is exclusively with Pixen Marketing.

2. Subscription, Billing & Renewals

2.1 Subscription Plans

Access to PixenPro is based on a recurring subscription (monthly or annual). Rates are based on the plan selected at checkout and are subject to change with 30 days' notice.

2.2 Automatic Renewal & Cancellation

Payments are processed automatically at the start of each billing cycle. Subscriptions renew automatically unless the Client cancels via the PixenPro billing portal or contacts support at least 3 days before the next renewal date.

2.3 Refund Policy

To maintain our infrastructure and licensing costs, all payments for PixenPro are non-refundable. No credits are provided for partial months of service.

3. Fair Use Policy (FUP)

To ensure the stability of the PixenPro ecosystem, Pixen Marketing applies a Fair Use Policy to all transmission-based services.

3.1 Included Monthly Usage

Need more resources than our standard plans offer?

We understand that every business has unique requirements. If your organization has specific infrastructure needs beyond our standard limits, we offer custom add-on packages tailored to your use case.

Custom Add-On Options:

• High-Volume Email (50k-500k+ emails/month)
• Enterprise SMS (5k-50k+ segments/month)
• Dedicated Voice AI (1,000-10,000+ minutes/month)

How It Works:

• Contact our team with your specific requirements
• We'll analyze your needs and create a custom quote
• Flexible billing - monthly or annual contracts available
• Dedicated support for custom infrastructure clients

3.2 Excess Usage & Scaling

If your usage exceeds these limits, Pixen Marketing will notify you. We reserve the right to automatically upgrade your account to the next tier or bill for overages to prevent service interruption on the PixenPro platform.

4. PixenPro Add-Ons (Premium Services)

The following features require manual activation and incur additional costs beyond the base PixenPro subscription:

• WhatsApp Business API: Monthly fee + Meta conversation charges.
• Managed WordPress Hosting: Per-site hosting within the PixenPro ecosystem.
• Yext/Reputation Management: Direct local SEO synchronization.
• Branded Mobile App: A "Whitelabel" version of PixenPro customized with the Client's logo for iOS/Android.
• A2P 10DLC Registration: Mandatory regulatory fees for SMS compliance.

5. Anti-Spam & Data Integrity

Pixen Marketing maintains a zero-tolerance policy for spam on the PixenPro platform.

• Consent: All contacts uploaded to PixenPro must have provided verifiable "Opt-in" consent.
• Suspension: If your PixenPro account exceeds a 3% bounce rate or 0.1% spam report rate, your transmission capabilities will be suspended immediately for manual review.

6. Intellectual Property

• Client Data: The Client owns all leads, lists, and customer data uploaded to PixenPro.
• Platform IP: Pixen Marketing owns all proprietary workflows, "Snapshots," templates, and system configurations within PixenPro. These are licensed to the Client for use only within the platform and may not be exported or resold.

7. Limitation of Liability

PixenPro is provided "As Is." Pixen Marketing shall not be liable for any service interruptions caused by upstream providers (GHL, Twilio, Mailgun) or for any loss of business revenue resulting from technical errors or platform downtime.

8. Governing Law

These terms are governed by the laws of Barcelona, Spain. Any disputes arising from the use of PixenPro or services provided by Pixen Marketing shall be settled in the courts of Barcelona.

Contact Us

• Support: support@pixenmarketing.com
• Legal/Billing: info@pixenmarketing.com
• Phone: +34 641 41 72 72